IA en CX Summit: El futuro de la experiencia del cliente está aquí

EVENTO DIGITAL | 16 DE OCTUBRE DE 2025 | 9AM - 11:30 CST

IA en CX Summit: El futuro de la experiencia del cliente está aquí

Descubre las herramientas, estrategias e historias reales que dan forma a la próxima era de la experiencia del cliente.

Aprenda de las marcas líderes:

NUESTROS PARTNERS:

Conoce a tus Speakers

Fabian Mealla

Gerente de Banca Digital

Banco Comafi

Samantha Hernández

VAS and IoT Coordination Project Manager

América Móvil

Andrés Gallegos

Director de Canales Alternativos

Banorte

Joaquín Danvila

KOL Externo España

Transformación Digital CX

Luciano Andrade

VAS Planning Manager

América Móvil

Silvana Sacchi

Gerente de Estrategia Global

Banco Columbia

Martin Borao

Director de Servicios para Latam

Aivo

Karina Acosta

Directora de Éxito de Clientes Latam

Aivo

Eugenia García

CEO

IMT

Matias Gaffoglio

CRO Internacional

Aivo

Gabriel Olivarec

Gerente de Socios y Alianzas Latam

Aivo

Experimenta el Futuro de CX con IA

Descubre los avances de la IA en CX

De la IA conversacional al Servicio Autónomo: cómo las últimas innovaciones están transformando las interacciones con los clientes.

Opiniones de Líderes del Sector

Los sectores bancario, de telecomunicaciones y las marcas globales comparten estrategias probadas y su impacto en el mundo real.

Obtén Respuestas Reales en Tiempo Real

Haz tus preguntas, únete al debate y lleva a casa guías prácticas para la ejecución.

Agenda

Keynote - 9:00 am A 9.30 am

IA que Perdura: de la Estrategia a la Ejecución.

Descubre cómo liderar transformaciones de IA que generan impacto real: visión estratégica, gobernanza ágil, cultura de adopción, y metodologías de medición que garantizan resultados sostenibles.

PANEL - 9:30 am A 10:15 am

IA Conversacional y la Transformación Bancaria de la Experiencia del Cliente

Explora cómo la IA conversacional resuelve las frustraciones críticas de los clientes bancarios, evolucionando desde chatbots básicos hacia agentes inteligentes que entregan resoluciones completas en entornos regulados.

CHARLA EJECUTIVA - 10:15 am A 11:00 am

AI + CX: Del Contacto a la Resolución

Visión ejecutiva con líderes de América Móvil, Global CX Forum e IMT: blueprint comprobado para resolver intenciones complejas a través de chat, voz y mensajería con orquestación telco y gobernanza empresarial.

Fireside Chat - 11.00 am A 11:30 am

CX Autónomo: La Próxima Frontera

Avanza desde conversaciones hacia resolución autónoma completa: copilotos de agentes, automatización de back-office, compliance por diseño, integraciones de socios, y entrega acelerada de POCs que transforman operaciones.

¿Por qué asistir?

Casos de uso reales de IA en CX

ROI comprobado en implementaciones

+11 líderes a nivel ejecutivo

Evento digital sin barreras geográficas

DIGITAL EVENT | OCTOBER 16, 2025 | 9AM - 11:30 CST

AI in CX Summit: Shaping the future of customer experience

Discover insights, strategies, and real-life use cases shaping the next era of customer experience.

Learn from leading brands:

OUR PARTNERS:

Meet Our Speakers

Fabian Mealla

Digital Banking Manager

Banco Comafi

Samantha Hernández

VAS and IoT Coordination Project Manager

América Móvil

Andrés Gallegos

Director of Alternative Channels

Banorte

Joaquín Danvila

External KOL Spain

Digital Transformation CX

Luciano Andrade

VAS Planning Manager

América Móvil

Silvana Sacchi

Global Strategy Manager

Banco Columbia

Martin Borao

Director of Services for Latam

Aivo

Karina Acosta

Director de Éxito de Clientes Latam

Aivo

Eugenia García

CEO

IMT

Matias Gaffoglio

CRO Internacional

Aivo

Gabriel Olivarec

Latam Partner and Alliance Manager

Aivo

Experience the Future of CX with AI

Explore the latest advances in AI for CX

Conversational AI to Automated Service: the latest innovations transforming customer interactions.

Insights from Industry Leaders

The banking, telecommunications, and global brands sectors share proven strategies and their real-world impact.

Get Real Answers in Real Time

Ask your questions, join the discussion, and take home strategies for implementation.

Agenda

Keynote - 9:00 am TO 9.30 am

AI That Delivers: From Strategy to Execution

Discover how to lead AI transformations that drive measurable impact: strategic vision, agile governance, a culture of adoption, and measurement methodologies that guarantee sustainable results.

PANEL - 9:30 am TO 10:15 am

Conversational AI and the Banking Transformation of the Customer Experience

Explore how conversational AI solves critical frustrations for banking customers, evolving from basic chatbots to intelligent agents that deliver complete resolutions in regulated environments.

EXECUTIVE TALK - 10:15 am TO 11:00 am

AI + CX: From Contact to Resolution

Executive insight with leaders from América Móvil, Global CX Forum, and IMT: proven blueprint for resolving complex intents through chat, voice, and messaging with telco orchestration and enterprise governance.

Fireside Chat - 11.00 am TO 11:30 am

Automated CX: The Next Frontier

Move from conversations to full automation: agent co-pilots, back-office automation, compliance by design, partner integrations, and accelerated delivery of POCs that transform operations.

Why attend?

Real-world AI in CX use cases

Proven ROI from implementations

+11 executive-level leaders

Digital event without geographical barriers

DIGITAL EVENT | OCTOBER 16, 2025 | 9AM - 11:30 CST

AI in CX Summit: Shaping the future of customer experience

Discover insights, strategies, and real-life use cases shaping the next era of customer experience.

Learn from leading brands:

OUR PARTNERS:

Meet Our Speakers

Fabian Mealla

Digital Banking Manager

Banco Comafi

Samantha Hernández

VAS and IoT Coordination Project Manager

América Móvil

Andrés Gallegos

Director of Alternative Channels

Banorte

Joaquín Danvila

External KOL Spain

Digital Transformation CX

Luciano Andrade

VAS Planning Manager

América Móvil

Silvana Sacchi

Global Strategy Manager

Banco Columbia

Martin Borao

Director of Services for Latam

Aivo

Karina Acosta

Director de Éxito de Clientes Latam

Aivo

Eugenia García

CEO

IMT

Matias Gaffoglio

CRO Internacional

Aivo

Gabriel Olivarec

Latam Partner and Alliance Manager

Aivo

Experience the Future of CX with AI

Explore the latest advances in AI for CX

Conversational AI to Automated Service: the latest innovations transforming customer interactions.

Insights from Industry Leaders

The banking, telecommunications, and global brands sectors share proven strategies and their real-world impact.

Get Real Answers in Real Time

Ask your questions, join the discussion, and take home strategies for implementation.

Agenda

Keynote - 9:00 am TO 9.30 am

AI That Delivers: From Strategy to Execution

Discover how to lead AI transformations that drive measurable impact: strategic vision, agile governance, a culture of adoption, and measurement methodologies that guarantee sustainable results.

PANEL - 9:30 am TO 10:15 am

Conversational AI and the Banking Transformation of the Customer Experience

Explore how conversational AI solves critical frustrations for banking customers, evolving from basic chatbots to intelligent agents that deliver complete resolutions in regulated environments.

EXECUTIVE TALK - 10:15 am TO 11:00 am

AI + CX: From Contact to Resolution

Executive insight with leaders from América Móvil, Global CX Forum, and IMT: proven blueprint for resolving complex intents through chat, voice, and messaging with telco orchestration and enterprise governance.

Fireside Chat - 11.00 am TO 11:30 am

Automated CX: The Next Frontier

Move from conversations to full automation: agent co-pilots, back-office automation, compliance by design, partner integrations, and accelerated delivery of POCs that transform operations.

Why attend?

Real-world AI in CX use cases

Proven ROI from implementations

+11 executive-level leaders

Digital event without geographical barriers