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Customer Service, Artificial Intelligence & Business insights

December 7, 2022

The Importance of Accessibility in Customer Service

Accessibility in customer service guarantees an inclusive and unified experience for all users. Discover how to offer an accessible service and what laws support this premise.

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December 5, 2022

Dynamism and self-service: How Specialized Brazil incorporates conversational tours into its sales strategy

Customer service through WhatsApp is indispensable nowadays. Specialized Brazil tells us how they developed personalized conversational tours on this platform.

December 5, 2022

Banco Bolivariano shares its experience using WhatsApp as a communication channel

Banco Bolivariano shares its experience integrating WhatsApp and Instagram into its customer service strategy.

December 5, 2022

Conversational journeys for banking: How Banco Comafi solves customer queries instantly

Conversational AI chatbots are the best way to innovate in the financial industry. Banco Comafi tells us how he solves queries 24/7 with its virtual assistant Sofía.

December 5, 2022

Efecty introduces Gyra, a bold, agile and innovative virtual assistant

Offering transactional solutions is very important if you want to optimize the customer experience. Efecty knows this better than anyone and that is why it created Gyra, its virtual assistant.

December 1, 2022

Why It’s Important to Measure Your Customer Service Strategy

Customer service data is important. Read to learn what metrics to use, how to analyze them, and the benefits of measuring your customer service strategy.

November 24, 2022

Advantages and disadvantages of Chatbots: everything you need to know

Personalized, decisive and immediate responses are great advantages of chatbots. But do they have any disadvantages? Read this article to find out.

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