“The experience was excellent, and the implementation and the way we learned to use the tool was quick and simple.”
Gustavo Volonterio - Contact Center Manager - ADT
300+M
interactions
78%
of conversations resolved without transferring to a human agent
72 hours
Quick Onboarding
AgentBot talks with customers as a person would. Aivo’s conversational engine provides customer service in multiple languages. Its multiple AI technologies can interpret informal language, errors, regionalisms, emojis and voice messages for an unstructured communication.
Start or continue a conversation on any channel with a unified experience. Aivo's AI bot adapts answers automatically across all messaging channels for instantaneous and seamless service.
Aivo’s Knowledge Manager is designed so that anyone can load and publish content across all channels without a single line of code. Add flows, videos, forms, carousels, support tickets and buttons easily. Use conditions to create different experiences depending on the customer type or channel.
Make your agents’ time count. AgentBot transfers the session to a live chat only when necessary. The agent gets the chat history and the customer’s profile in order to personalize the service. When the agent is done, the session goes back to the bot in a seamless Bot-Human-Bot experience.
Aivo's platform creates the ideal ecosystem to connect the bot to the tools you already use. Integrate it easily with your web services or APIs to automate lead qualification and segmentation, generate support tickets, and more.
Break the ice with AgentBot's ads tool. Create triggers for your website inviting your visitors to chat with the bot. Send proactive notifications and alerts to your customers through WhatsApp or SMS.
Simplify your bot’s evolution. Aivo’s Learning tool gathers unanswered questions and sorts them by date and frequency. Discover new content and ways to ask for your bot and evolve based on what your customers need.
Having a deep understanding of the bot’s performance is key to improving service. Use Aivo’s Business Intelligence tool to assess the main metrics and learn from your client's experiences.
The needs of today’s world and and the ones of our customers fall in line with Aivo's commitment to availability, security and privacy.
High Availability
DATA PRIVACY
DATA SECURITY
Un gran bot conversacional requiere una gran estrategia de contenidos. Agrega preguntas y respuestas, impórtalas o descarga paquetes pre-armados. Suma complementos, edita fácilmente y crea contenido de valor para tus clientes.
Voice, Aivo's conversational AI solution for telephone channels, solves your customers' queries instantly with human voices, informal language and empathy.
Help, Aivo's centralized knowledge base and intelligent search engine, makes it easier to access information and enhances self-service experience.
Buyer's Guide: How to choose the best AI provider to automate customer service.
Fabián Mealla | Digital Banking Manager at Banco Comafi
"The bot lets us answer immediately 24 hours a day, 365 days a year. It lowered the amount of questions that reaches traditional channels."
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