Instant resolution, secure transactions

Automated Conversational Journeys with artificial intelligence for the financial industry

Create conversational journeys for your financial institution

With Aivo Suite, allow your customers to perform all kinds of financial transactions in a conversational, automated and secure way. Design simple or complex journeys that provide instant resolution and seamless processes.

Integrated ecosystem with your tech stack

Automate all kinds of financial procedures and transactions without having the customer leave the chat window, allowing users to solve transactional queries instantly.

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Omnichannel, smooth and natural experiences

Aivo Suite’s Conversational AI understands any type of interaction, no matter how it is written. It also automatically adjusts the experience to each channel for a smoother conversation.

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Proactive notifications on WhatsApp

Aivo Suite’s Conversational AI understands any type of interaction, no matter how it is written. It also automatically adjusts the experience to each channel for a smoother conversation.

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One strategy, infinite possibilities

Connect Aivo Suite to your banking system and third-party platforms to answer transactional and personalized queries to each client. Aivo Studio allows you to amplify your automated conversational journeys with low-code integrations. The possibilities are endless. Let's look at some examples:

Discover strategies, ideas and cases to boost your financial institution with Conversational AI

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Frictionless transfer to agent

Does your client want to speak with an agent? No problem! Automatically drift into the same chat window without waiting an extra second.

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Evolution comes from data

Information about your customer interactions is gold for your operational reports. With Aivo Suite's advanced analytics tool, measure conversation rates, identify content that hurts the experience, and get practical ways to exceed your customers' expectations day in and day out.

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Security is non-negotiable

We’re ISO 27001 and ISO 9000-certified. We also have TLSv1.2 encryption for data transmission, AES 256 encryption for the database, and a disaster recovery plan to protect your company from any threat.

Also, Aivo meets the main privacy standards, such as GDPR and LGPD, to ensure the highest levels of information management.

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Leading banks are creating automated conversational journeys with Aivo

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“The virtual assistant was an initiative to comprehensively improve the contact experience with customers, providing 24/7 access to information. The idea was to offer a quick and effective way for users browsing our website to get in touch, enabling self-management with the goal of improving their experience with the bank and optimizing our service channels.”

Christian Petruzzi
Customer Service Manager

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“The virtual assistant is integrated to the bank’s systems: it gives current balance, account transactions, card activation for international use, etc. Avi24 is the center of an ecosystem and works together with different platforms to bridge customer service among all of them.”

Kyra Arcia Marcano
Innovation and Marketing Manager

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“Many customers use Sofía, our conversational platform, on a daily basis to access personalized information, thus avoiding other face-to-face customer service channels. Moreover, they also choose Sofía over online banking because of the speed and effectiveness of the responses.”

Fabián Mealla
Digital Channels Manager

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“El asistente virtual fue una iniciativa para mejorar de forma integral la experiencia de contacto con el cliente, facilitando el acceso a la información las 24/7.. La idea era ofrecer al usuario que está navegando en nuestro sitio web una vía de contacto ágil y rápida, posibilitando la autogestión con el objetivo de mejorar su experiencia con el banco y optimizar nuestros canales de atención.”

Christian Petruzzi
Responsable del área de Atención al Cliente

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“El asistente virtual está integrado en los sistemas del banco: da el saldo actual, los movimientos de la cuenta, la activación de la tarjeta para su uso internacional, etc. Avi24 es el centro de un ecosistema y trabaja conjuntamente con diferentes plataformas para tender un puente de atención al cliente entre todas ellas.”

Kyra Arcia Marcano
Directora de Innovación y Marketing

Lee el caso completo

"La plataforma fue implementada para ofrecer una atención personalizada, lo que nos permite ofrecer un mejor servicio al cliente, y optimizar tanto el tiempo como el trabajo del cliente y de nuestra fuerza de ventas. En ambos casos, el ahorro de tiempo, la eficiencia en el acceso a la información y la claridad en la presentación de la misma permitirán destinar más recursos a procesos de mayor valor”

Fabián Mealla
Gerente de Banca Digital

Lee el caso completo

“O cliente tá conseguindo auto atendimento, não só com dúvidas, mas também com uma integração de negociação importante que incluímos assim que implantamos a solução da Aivo.”

Patrícia Marques
Head de Operações

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“A experiência foi excelente, a implementação rápida e simples, como também a maneira com que nos familiarizamos com o uso da ferramenta”

Kyra Arcia Marcano
Directora de Innovación y Marketing

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"A plataforma foi implementada para prestar um atendimento personalizado que permita prestar um serviço melhor ao cliente, assim como otimizar o tempo e o trabalho tanto do cliente quanto da equipe comercial. Nos dois casos, a economia de tempo, a eficiência no acesso à informação e a clareza na sua exposição permitirão destinar mais recursos a processos com maior valor agregado”

Equipa da CEMEX

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